Frequently Asked Questions
Accounts
Do I Need A Account To Place Order?
This is not required. If you spend more than $1,000 per month on industrial drives, you may consider opening an account with us.
Payments
What Are My Payment Options?
We support Paypal, T/T, Western Union, Visa.
Price
Do You Offer Discounts For Bulk Purchases?
In some cases, we can. The amount varies by product type. In some cases, there is very little margin to work with but in other cases, depending on the quantity involved, the discounts can be significant. Email us and we’ll send you a quote.
Orders
I Can’t Find A Product Which Is Needed On Your Store. Can I Order It From You?
We sell lots of bearings which are not on the store and we are constantly expanding our products range. Contact us to enquire.
The Lead Time For Items Out Of Stock Is Acceptable To Me. How Do I Place My Order For Those Items?
If it is during business hours, you can chat with us and our business representative will make the product available for you to order online immediately. Alternatively, if it is outside business hours, let us know the item(s) and quantity you need via email, and we’ll follow up as soon as we’re back in the office.
Shipping Information
How Do I Track My Order?
When we shipped your order, we should have emailed you a tracking number if one was available. If you can’t find it for some reason, just let us know via email and we’ll follow up for you.
How Quickly Can You Deliver My Order?
We aim to ship all products within three working days of order.
What Shipping Methods Are Available?
We ship via DHL, UPS, Fedex, TNT and ocean ship which is depended on the cargo specifications.